Customer Relationship Manager Medical Devices (f/m/d)

Customer Relationship Manager Medical Devices (f/m/d)

Hamburg, München

Your Tasks

• Overall accountable for medical devices customers, all their projects, certificates, complaints and the communication with the client
• Accountable for P&L of the related medical devices customer, this includes revenue and costs/ressources needed for a project
• Accountable for A2C (timeliness of every project including all project milestones).
• Overall responsibility for the management of employees within the framework of related operational projects. This includes authority to issue directives.
• Responsible for Business developement of all TÜV SÜD Services (including testing) for the customer and the corresponding market segment.
• Establishs a functioning, dedicated team for the customer including PC and a "Regulatory Client Associate"
• Monitoring of project progress and KPIs
• Deals with any kind of related escalations.
• Responsible for regular customer meetings. Keep the customer up to date with information
• Forecasting projects and workload for his/her client. Demands enough individually authorized personnel from the Expertise departments for the future projects of the client
• Close collaboration with EM regarding expert performance
• Establish standards for customer management (together with other RM and the RD)
• Acts in the sense of the IVDR/MDR as "conformity assessment procedure responsible"
• Support onboarding of new customer from the same segment

Your Qualifications

• Technical or Natural Sciences related Degree from University
• Fluent in German and English Language written and spoken
• Travelling Flexibility up to 30% national and international
• Several Years of Experience with Medical Devices and in the Medical Devices Branch
• Several Years of Experience with ISO13485 and MDR
• Several years of Customer Relationship Management Expertise in the Medical Devices Branch
• Leadership Experience is a plus
• Several years of professional experience in working with KPIs
• Several years of experience with process and structure implementation and -optimization is desirable
• Very good MS Office Skills, especially Excel und Powerpoint
• SAP desirable

Additional Information
#Alexandra+Pasenau

• Technical or Natural Sciences related Degree from University - Fluent in German and English Language written and spoken - Travelling Flexibility up to 30% national and international - Several Years of Experience with Medical Devices and in the Medical Devices Branch - Several Years of Experience with ISO13485 and MDR - Several years of Customer Relationship Management Expertise in the Medical Devices Branch - Leadership Experience is a plus - Several years of professional experience in working with KPIs - Several years of experience with process and structure implementation and -optimization is desirable - Very good MS Office Skills, especially Excel und Powerpoint - SAP desirable