Launch Manager DACH

Launch Manager DACH

4373

2024-10-24T12:13:09-04:00

Munich, Germany

Account Management/Customer Success

As a Launch Manager on the Account Manager team, you will be responsible for the successful implementation of Navan travel and expense platform with a portfolio of Mid-Market and Enterprise customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as the global project manager and technical point-of-contact through launch. This role will drive cross-functional partnerships with the Navan internal team - Sales, Support, Marketing, Product, Engineering, and Finance.
What Youll Do:

Oversee implementation from kickoff to go-live using strong project management and product expertise
Develop project plans, coordinate deliverables, and ensure timely, quality deployments
Streamline onboarding with process improvements and documentation updates
Collaborate with Account Management to manage complex global implementations, understanding business needs and ensuring smooth adoption
Guide customers through technical onboarding and escalate issues when needed
Advocate for customers pain points to influence product improvements
Lead training sessions for stakeholders and end users

What Were Looking For:

5+ years in project/account management with experience advising clients, managing complex projects, and building strategic relationships
Ability to align details with strategy and execute efficiently
Strong communication, time management, and teamwork skills
Passion for technology and problem-solving, with a focus on risk identification and creative solutions
Strong language proficiency in German and English
Willingness to travel for client visits