German Customer Support Intern

Become part of a mission to shape the future of clean energy and sustainability with EX Venture, a visionary company at the forefront of innovation in these critical sectors. Based in the vibrant community of Canggu, Bali, our team is committed to making a global impact with cutting-edge technological solutions.

Ihre Aufgaben

• Assist German-speaking customers via email, chat, and calls, ensuring a high standard of service.

• Respond promptly to inquiries and resolve issues with professionalism and empathy.

• Process Optimization:

• Help improve customer support processes for German-speaking clients by identifying inefficiencies and suggesting improvements.

• Collaboration:

• Work closely with cross-functional teams, including marketing and product development, to address customer feedback and improve user experience.

Ihr Profil

• Language Proficiency: Fluent in German and English (written and spoken).

• Customer-Oriented: Strong interpersonal and communication skills with a passion for helping others.

• Problem Solver: Analytical thinker who enjoys resolving challenges creatively.

• Team Player: Comfortable collaborating in a multicultural, fast-paced environment.

• Adaptable: Open to learning and contributing to a variety of tasks.

Wir bieten Ihnen

• Inspiring Environment: Join a community of changemakers and innovators passionate about sustainability and impactful work.

• Professional Growth: Learn from seasoned professionals and gain invaluable real-world experience in customer support.

• Long-Term Opportunities: Strong potential to transition into a full-time role based on your performance.

  What to Expect from Your Internship:

• Visa Support: Assistance with visa application and reimbursement after two months.

• Learning Opportunities: Access to the EX Venture Academy to expand your skills.

• On-Site Support: Help with settling in and finding accommodation.

• Workspace: Unlimited access to co-working spaces at Thrive Hostel.

• Discounted Meals: 40% discount on all meals at the Thrive restaurant.

• Unpaid Internship: Please note that this is an unpaid position.