IT Support Specialist (f/m/d) - 2nd Level Support

YOUR MAIN RESPONSIBILITIES:

• Serve as 2^nd-level Support for internal users facing issues with our project management solution
• Conduct initial analysis and troubleshooting of reported issues
• Resolve minor bugs and data inconsistencies in the system independently, when possible
• Document and escalate complex issues to 3^rd-level support within agreed SLA
• Monitor issue resolution progress and communicate updates to affected users
• Contribute to creation and maintenance of system documentation and user guides
• Work closely with 3^rd-level support team and other needed external partners to ensure comprehensive understanding of the system for effective issue resolution
• Provide feedback to development team on system performance issues and potential improvements

YOUR QUALIFICATIONS:

• Successful completed university education in computer science or business informatics or equivalent education with several years of professional experience
• Strong understanding of Microsoft Power Platform (Power Apps, Power Automate, and Power BI) and Microsoft Fabric
• Basic programming skills for minor bug fixes and data adjustments
• Excellent problem-solving and analytical skills
• Effective communication and interpersonal skills to interact with a diverse group of users
• Additionally, fluent language skills (at least B2 level) in English and German are required
• Ability to work independently and manage multiple tasks simultaneously
• Familiarity with agile and Scrum methodologies is beneficial
• Commitment to continuous learning and improvement in IT support and system administration

WE OFFER YOU:

• Permanent employment with 30 days of annual leave
• Flexible working hours and possibility of mobile working including allowance for equipment
• Attractive bonus scheme
• Monthly childcare allowance of up to 100 euros per child
• Promotion of sustainable mobility with the JobRad
• Choice between a monthly top-up of the TicketPlusCard to the value of EUR 50 (net) or payment of the costs for the D-Ticket
• Individually tailored training opportunities
• Cross-divisional and international project and teamwork
• Regular company and team events