Business Partner - CSM

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future ready. We offer accelerated, global growth opportunities for talent that's bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship, and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com

What if we told you that you can move to an exciting role in an entrepreneurial organization without the usual risks associated with it?

We understand that you are looking for growth in your career at this point and we would love for you to join us in our journey and grow with us. At Indegene, our roles come with the excitement you require at this stage of your career with the reliability you seek. We believe in creating leaders of tomorrow and mentor our leads to help them grow and nurture them as people managers and account managers.

We are a rapidly growing global organization and are scouting for the best talent for this phase of growth. With us, you are at the intersection of two of the most exciting industries of healthcare and technology. We offer global opportunities with fast-track careers while you work with a team that is fueled by purpose. The combination of this will lead to a truly differentiated experience for you.

Ihre Aufgaben

Primary operational interface for Marketing, RC Teams, and Agencies regarding Future of Content Operations and BAU service delivery support for assigned brands. Core responsibility is to accelerate and simplify how brands create, assemble, review/approve, inspect, publish and expire content.

Timeline Management & Brand Planning

• Consults with marketing and agencies on all launch & label update content planning and timeline management (day 0 launch planning)

• Leads content demand planning and forecasting for assigned brands and escalates to Vendor Management lead

• Provides counsel to job owners on planning for the review & Approval process including timing considerations and guidance documents to review

• Only attends weekly brand status and planning meetings with marketing & agency partners (if appropriate)

  Promotional Material Process Oversight & Management

• Responsible for brand team operational effectiveness and identifies process optimization opportunities

• Partners with MRL Review Team to identify and course correct any process improvements or answer any and all process related questions

• Works closely with Brand Marketing, the MLR Committee, Compliance, and the rest of Marketing Operations to proactively identify and resolve issues and ensure reviews are efficiently completed throughout various stages of the process.

• Escalates, creates and/or circulates best practices, guidances and policy or process changes consistently across brand teams

• Interacts with Agency Partners and Regulatory/Regulatory Operations Managers for the submission of promotional materials to OPDP for initial use (Form FDA 2253)

• Partners with job owners and other stakeholders in the execution of job reapprovals and tactics related to label changes/updates for assigned brands

• Monitors Content Review and Approval Operational Effectiveness and MLR Norms Management and escalates findings to the Review and Approval SME for assigned brands

• Maintains all brand and agency contact lists and emails

  MLR Scheduling & Prioritization

• Communicates agreed upon agendas to reviewers, job owners, and agency partners who will be presenting during the meeting

• Creates weekly prioritization reports/agendas for MLR teams to manage both online and offline reviews

• Audits MLR meetings to ensure meetings are efficient and conducted according to guidance and escalates findings to the Review and Approval SME

• Identifies agencies or Material Owners frequently missing agreed upon submission timelines, recommends remediation plan, and escalates to the appropriate SME

• Accepts all MLR Scheduler submissions from agency partners

  Training & Onboarding Support

• Escalates any training and onboarding needs to appropriate SMEs

• Provides electronic review system assistance, as needed, to external and internal users

• Day-to-day POC for Veeva Vault Assistance & Issue Resolution

  Reporting, Metrics, and Audits

• Runs 15, 30, and 60-day re-review reports on a monthly basis to provide Material Owners advanced notice of pieces approaching expiration

• Informs quarterly metrics reports and insights, with direct remedies to optimize process or RC team performance in partnership with Quality & Reporting SME

• Supports any corporate or annual audit processes related to promotional content

• Escalates and documents any promotional content deviations as part of quality plan

• Runs reports to identify all materials/assets that require changes as a result of a label update

• Runs weekly reports to inform weekly prioritization and agenda planning for both offline and online reviews

  Additional Support & Process Improvements

• Completes UAT for any US or Canada requested enhancements in partnership with Review and Approval SME

• Escalates on-the-ground observations and brand feedback to SMEs

• Proactively identifies any process or system improvements and escalates to SMEs

• Collaborates with their brand teams to facilitate efficient and compliant submissions and adherence to standards

Ihr Profil

• Effective written and verbal communication skills.

• A high level of attention to detail.

• Ability to work effectively within a team and independently.

• Competency in Microsoft applications including Word, Excel, and Outlook.

• Agile Project Management. Working in Agile Teams.

• Teamwork

• Communication Skills

• Problem-Solving Skills

• Work Ethic

• Flexibility/Adaptability

• Interpersonal Skills

  Must have:

• Bachelor's degree in marketing, business or related field. Applicants who do not posess the required education may substitute additional related experience on a year-for-year basis. Alternatively, candidates with an Associates Degree and two additional years of related experience may also be in considered in lieu of a Bachelor's Degree. A minimum of for years of related experience without a Bachelor's Degree would also be acceptable.

• Competency in Microsoft applications including Word, Excel, and Outlook.

• Veeva Vault

• Marketing Operations Experience

• Pharmaceutical Experience