Cloud Customer Success Manager

Cloud Customer Success Manager

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Job Description:

We are seeking a talented Cloud Customer Success Manager to join our team at Kumoco. The candidate will have a strong background in public cloud technologies, with the ability to liaise comfortably with technical cloud contacts from current and potential clients.

Responsibilities:

• Develop and maintain a deep understanding of Kumoco Cloud Manager and its features
• Build relationships with technical cloud contacts of current and potential clients
• Support the onboarding of customers to our SaaS solution, and ensure they consistently get value from our products and services
• Manage and provide exceptional customer service, addressing queries and concerns in a timely manner
• Represent the voice of the customer within the product team, ensuring customer feedback is raised and managed accordingly
• Understand customer priorities and provide guidance to optimize their use of the product
• Identify up-sell and cross-sell opportunities and communicate them to the wider team
• Inform customers of new functionality and features, contributing to customer adoption of new releases
• Collaborate with our cross-functional team to ensure seamless project execution and product/process improvements
• Own and manage the customer portfolio and contribute to reporting that supports all elements of customer success

Qualifications:

• Experience in cloud technologies, with a focus on at least one major public cloud provider (AWS, Azure, or GCP)
• Familiarity with Cloud Adoption Framework and Well-Architected Framework
• Knowledge of Cloud Management and FinOps best practices
• Proven experience in a customer-facing role, with excellent communication and presentation skills
• Strong problem-solving skills, and adaptability to a fast-paced, dynamic environment
• Ability to handle multiple priorities with demanding timeframes
• Experience with ServiceNow

What happens next?

Like the sound of this one? You can reach us at [email protected] - we look forward to chatting with you!

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