Business Analyst

Gatekeeper Systems stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California. We maintain a strong presence across the globe, with offices in the UK, Australia, China, Hong Kong, Germany, France, and Canada, fostering a diverse team of 450 talented employees. Over the past 25 years, Gatekeeper Systems has been at the forefront of the industry, demonstrating our commitment to excellence through cutting-edge technologies and unparalleled customer service.

Ihre Aufgaben

Are you a meticulous and organized professional with a passion for maintaining accurate records and ensuring smooth business operations? We are currently seeking a skilled Business Analyst to join our Subscription Service Contracts & Billing Management team at Gatekeeper Systems. In this role, you will play a critical part in maintaining the integrity of our service contracts and billing information and managing ongoing subscription renewals.,

• Accurately input and update service contract details, billing information, and related data into our systems (Microsoft CRM).

• Collaborate closely with customers, sales teams and operational teams to ensure data accuracy and consistency.

• Review and verify data for completeness, accuracy, and compliance with established guidelines.

• Assist in the preparation and generation of invoices based on contract terms and billing cycles.

• Maintain documentation of contract changes, updates, and any relevant correspondence.

• Monitor and track contract renewals, ensuring timely communication with clients.

• Work proactively to identify and resolve data discrepancies or issues.

• Generate reports and summaries related to contract and billing information as needed.

• Identify and guide opportunities for system and business process refinement centered around core responsibilities.

Ihr Profil

The requirements listed below are representative of the knowledge, skill and/or ability required.

• Advanced knowledge of Microsoft Excel.

• Proficiency in data entry software, Microsoft Office Suite, and basic accounting tools.

• Exceptional attention to detail and strong organizational skills.

• Excellent communication skills for effective collaboration within the team.

• Ability to work independently, manage priorities, and meet deadlines.

• Familiarity with contract terms, billing procedures, and customer service principles.

• Experience with Power BI is a plus.

  EDUCATION AND/OR EXPERIENCE

• Bachelor's degree required. Additional education or relevant certifications are a plus.

• 2+ years of experience in data entry, service contracts management, account management, or billing-related roles.

• Experience with CRM systems or billing software is advantageous. Prior experience with Microsoft Dynamics CRM is a plus.

Wir bieten Ihnen

Join the team at Gatekeeper Systems and watch your career grow! We offer competitive compensation and benefits packages that include:

• Attractive Total Compensation Package

• Flexible hybrid work schedule

• Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options.

• 401(k) Plan with Employer Match

• Generous Paid Time Off (PTO) policy

• Observance of 11 paid company holidays