HEAD OF SERVICE AFTER SALES

Ihre Aufgaben

At the earliest possible date, we search for a HEAD (m/f/d) for our organisational unit SERVICE AFTER SALES. PROBAT Service GmbH Emmerich am Rhein (HQ) Your tasks

• Responsibility for the after sales management

• Development and implementation of strategies to increase the customer satisfaction and loyalty taking into consideration the targets of the PROBAT group

• Monitoring and optimising of the after sales processes to ensure efficiency and quality

• Leading and motivating the after sales team to guarantee a first-class service

• Cooperation with other departments to collect customer feedback and suggest improvements

• Preparing of reports and analyses concerning the performance of the after sales department

Ihr Profil

• Completed studies or comparable training in the field of business administration, engineering or similar

• Verifiable experience regarding after sales business field or in a comparable position.

• Excellent communication and problem-solving skills

• High customer orientation and a sense for details

• Good knowledge of MS Office and CRM systems

• Command of written and spoken English

• Ability to motivate and develop a team

• Willingness to occasionally do international business trips

Kontakt

Please send your written application for this permanent full-time position to our Human Resources Department. Christa Pauls Head of Global People